How to Resolve the "Subscription Expired" Message

If you see a red " Subscription Expired " message in the left navigation menu, it likely indicates that there is an outstanding invoice on your account that needs to be paid.

Example:

To resolve this issue:

1. Pay the overdue invoice.
2. If you need assistance with paying or locating the outstanding invoice, contact our support team. Here's how you can reach us:

• Via the chat in the platform.
• By emailing us at billing@dealroom.net.

If you need assistance with locating or paying your invoice, or have any further questions or concerns, please don't hesitate to reach out to your CSM or support team via in-platform chat or email at support@dealroom.net. You can also email billing@dealroom.net directly for billing-specific questions. We're here to help!

Relevant Articles:

How do I change the account billing email?
How do I pay an invoice?

Updated on: 30/06/2025