DealRoom Support

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• Why can’t I download a document? Why is my document being converted to a PDF?

  Why can’t I download a document? The ability to download documents is controlled by the permission settings set for the group you are in by the Administrator of your room. If you are an Administrator, please see this article on how to set permissions to allow groups to download. If you are not an admin, please contact the admin of your room to request download permissions. Their contact information can be found undSome readers

• I accidentally deleted a document or request. Can it be restored?

  All deleted documents or request will go to the trash on the lower left side of each of their respected pages. Nothing is permanently deleted until it is deleted from the trash. Only Admins have access to the trash, so if you need an item restored, please contact an Admin in your room. ![](https://storage.crisp.chat/users/helpdesk/website/27f699bfcd0cb800/screen-shot-2022-07-21-atSome readers

• I can’t open my download from DealRoom. Why is that?

  If you are using Windows, by default, it uses a path length limitation (MAX_PATH) of 256 characters: Naming Files, Paths, and Namespaces. When you bulk download, you can select the the Truncate long titles option and this will auto-shorten the file path during the download so Windows will be able to open the .zip file of the download. Additionally, Admins can see which files haveFew readers