• I can’t open my download from DealRoom

  If you are using Windows, by default, it uses a path length limitation (MAXPATH) of 256 characters: Naming Files, Paths, and Namespaces. When you bulk download, you can select the the Truncate long titles option and this will auto-shorten the file path during the download so Windows will be able to open the .zip file of the download. Additionally, Admins can see which files havePopular

• I can't download a file or document. Why is it being converted to a PDF?

  Issues Downloading Files or Documents The ability to download documents is controlled by the permission settings set for the group you are in by the Administrator of your room. If you are an Administrator, please see this article on how to set permissions to allow groups to download. If you are not an admin, please contact the admin of your room to request download permissions. Their contact information can be foundPopular

• I accidentally deleted a document or request. Can it be restored?

  All deleted documents or requests will go to the trash on the lower left side of each of their respected pages. Nothing is permanently deleted until it is deleted from the trash. If you are an Admin, you can manage the deleted items by following these steps: Click on the Archive or Trash icon located in the lower left side of the page. This will take you to the traPopular

• The file path is too long when I download

  If the file path is too long or you can’t open the download and are receiving an error message, this is an error with Windows. By default, Windows uses a path length limitation (MAXPATH) of 256 characters: Naming Files, Paths, and Namespaces. If you select Download All and choose the option to auto truncate the file names that should solve it. If not, please try opening the download closer to the root file. You can also use a service like 7zip https://www.7-zip.org/ to open the download. The AFew readers

• The person I invited did not receive their invitation

  We'll cover what to do if a person you invited to your room did not receive their invitation in their email inbox. Next, you can follow these steps: From the room’s interface, navigate to the Permissions tab at the top. You can search for the member by entering their name or email address in the search bar at the top right. Next to thFew readers

• I can't view a file, folder, or request

  Troubleshooting Issues Viewing Files, Folders, and Requests If you're experiencing difficulties viewing files, folders, or requests, please refer to the following troubleshooting steps: Issue 1: Unable to View a File in the Data Room There may be a couple reasons why you are unable to view a file: Encryption: If the file is encrypted, it cannot be viewed in the viewer. This might be the reason for the issue. Please contact your room admin and request download access. FileFew readers

• I can't log in

  Troubleshooting Login Issues If you're experiencing difficulties logging in to your DealRoom account, we understand how frustrating that can be. We're here to help! Here are some solutions to common login problems: Reset Password (3-solution-1-resent password) Resend Invite Resend Authenticator Codes SSO Login Solution 1: Reset Password If you have forgotten your password,Few readers

• I can't upload a file or document

  Issues Uploading Files or Documents Encountering difficulties while uploading files or documents? Here's a step-by-step troubleshooting guide to help you resolve the issue: Source of Upload: Ensure you're uploading files directly from a local drive on your computer, rather than from a shared drive. File Security: Confirm that the documents you're attempting to upload are neither password protected nor encrypted. Such security measures can sometimes hinder the upload process.Few readers