How do I set up two-factor authentication?

How to Set Up Two-Factor Authentication

Enhancing the security of your DealRoom account is crucial, and enabling two-factor authentication (2FA) adds an extra layer of protection to your confidential information. Follow this guide to set up 2FA and ensure your account's safety.

Tip: We highly recommend using the Authenticator App method as it's much more reliable than Text-Message authentication. Due to differing phone carrier policies, text messages may not always be received, requiring you to reach out to DealRoom support for recovery codes to regain access.

Making Two-Factor Authentication a Requirement

As an admin, you can mandate two-factor authentication for users. Here’s how:

Go to the Settings tab in the left sidebar.
Select Authentication from the top menu.
Click Require 2FA.

Setting Up Two-Factor Authentication

Follow these steps to configure 2FA for your account:

Click on your User profile located in the bottom-left corner of your screen. It should display your picture and name.

A pop-up menu will appear. From the menu, select User settings.

In the User Settings page, navigate to the Security tab located at the top.
Look for the section labeled Authenticator App and click on the blue Enable button below it.

Note: If you're not receiving text message codes, you will need to reach out to DealRoom support for recovery codes to regain access. Please see this article for steps: What do I do if I can't receive my authentication code to log in?

Follow the instructions provided to complete the setup process for two-factor authentication.

If you require further assistance or have any questions, please don't hesitate to reach out to our dedicated customer support team.

Relevant Articles:

What do I do if I can't receive my authentication code to log in?

Updated on: 19/05/2025

Was this article helpful?

Thank you!