Articles on: User Settings

How do I set up two-factor authentication?

Enhancing the security of your DealRoom account is crucial, and enabling two-factor authentication (2FA) adds an extra layer of protection to your confidential information. In this article, we'll review:



Tip: We highly recommend using the Authenticator App method as it's much more reliable than Text-Message authentication. Due to differing phone carrier policies, text messages may not always be received, requiring you to reach out to DealRoom support for recovery codes to regain access.


Enforcing Two-Factor Authentication for All Room Users


As an admin, you can mandate 2FA for users. Here’s how:


  1. Go to the Settings tab in the left sidebar.
  2. Select Authentication from the top menu.
  3. Click Require 2FA.



Setting Up Two-Factor Authentication for Your Personal Account


Follow these steps to configure 2FA for your account:


  1. Click on your User profile located in the bottom-left corner of your screen. It should display your picture and name.



  1. A pop-up menu will appear. From the menu, select User settings.



  1. In the User Settings page, navigate to the Security tab located at the top.
  2. Look for the section labeled Authenticator App and click on the blue Enable button below it.


Tip: We highly recommend using the Authenticator App method as it's much more reliable than Text-Message authentication. Due to differing phone carrier policies, text messages may not always be received.


Note: If you're not receiving text message codes, you will need to reach out to DealRoom support for recovery codes to regain access. Please see this article for steps: What do I do if I can't receive my authentication code to log in?



  1. The window below will pop up. Before you start make sure you have an authenticator app downloaded, we recommend Google Authenticator or Microsoft Authenticator.
  2. Open the app and tap the square icon in the lower right corner.
  • For Google, it appears as a rainbow + sign.
  • For Microsoft, it appears as a QR symbol.

Tap the icon to open the camera, then scan the QR code. Once scanned, DealRoom will sync with your app and generate a six-digit code. Enter that code in the Authentication Code field along with your password.


  1. When you log in, you’ll be prompted to enter the code from your authenticator app. Look for the DealRoom account in the app and enter the six-digit code into the DealRoom login panel.


If you require further assistance during the setup process, have questions about making 2FA a requirement, or need help with recovery codes, please don't hesitate to reach out to your Account Manager or support team via in-platform chat or email at support@dealroom.net.


Relevant Articles:

What do I do if I can't receive my authentication code to log in?

Updated on: 19/08/2025

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