Articles on: Troubleshooting

The file path is too long when I download

If the file path is too long or you can’t open the download and are receiving an error message, this is an error with Windows. By default, Windows uses a path length limitation (MAX_PATH) of 256 characters: Naming Files, Paths, and Namespaces. If you select Download All and choose the option to auto truncate the file names that should solve it. If not, please try opening the download closer to the root file. You can also use a service like 7zip to open the download.

The Admin of the room can also manually rename the folders and files to shorten the file path as well. They can see which files are being affected by going to the Home folder and selecting Expand All. There will be red triangles next to the folder that has files that are affected. You can start by renaming the folder and then go down to each file until the red triangles go away

Updated on: 12/05/2023

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