How to Resolve Not Receiving Your Two-Factor Authentication Code

DealRoom offers two-factor authentication (2FA) as an added security measure to protect your account during login. For detailed setup instructions, please refer to this article: How do I set up two-factor authentication?

How does 2FA work? Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to access resources and data.

DealRoom provides 3 options for this:

Text Message Verification: Codes will be sent to your cellphone via text message. This method is not recommended due to differing phone carries policies that may prevent you from receiving the codes consistently.
Authenticator App (recommended): Using an authenticator app, such as Google Authenticator or Authy, codes will be consistently generated within the application on your phone. This method is reliable, allowing you to check the codes at any time and use them to log in.
Recovery codes: Recovery codes can be accessed and saved in a secure place when you first set up 2FA. These codes serve as a backup in case you lose access to your primary 2FA method.

By enabling 2FA, you add an extra layer of security to your DealRoom account, ensuring that your data remains protected from unauthorized access. For any questions or assistance with setting up 2FA, feel free to reach out to our support team.

Troubleshooting

If you're experiencing issues with receiving your 2FA code, follow these steps:

If You Are an Admin:

Contact the support team via the 24/7 in-product chat or by emailing us at support@dealroom.net.
We will generate one-time recovery codes for you and send them to you directly via email.

If You Are Not an Admin:

Due to security protocols, you will need approval from an admin in your room. Please reach out to an admin and have them send written verification of their approval to generate recovery codes for you. The admin can contact support via the 24/7 chat or by emailing us at support@dealroom.net.
Once we receive written approval from an admin, we will generate the recovery codes for you and send them directly to your email. You will then be able to log in and regain access.

Tip: We highly recommend using an authenticator app for 2FA as it's more reliable than text message.

Authenticator App Suggestions:

Google Authenticator
Microsoft Authenticator
Authy


If you have any further questions or need assistance, please reach out to our support team. We're here to help!

Relevant Articles:

How do I set up two-factor authentication?
I can't log in

Updated on: 02/07/2024