What should I do if my DealRoom access was deactivated or expired?

If your DealRoom account has been deactivated or expired, it's usually for one of two reasons: an unpaid invoice or a change in your room permissions. Restoring your access is a straightforward process.

#1. If You Have an Unpaid Invoice

The quickest way to get your account back is to pay the outstanding invoice.

• Find the original invoice: It should include a direct payment link.
• Click the payment link: Follow the instructions to complete the payment.

Your access should be automatically restored once the payment is processed.

If you've already paid by check, you'll need to provide proof of payment. Simply send a copy of the check or other proof to our billing team at billing@dealroom.net. They'll verify the payment and reactivate your account.

#2. If You've Been Removed from a Room

If you are not an administrator, another common reason for deactivation is that you've been removed from the room by an admin. In this case, you'll need to contact your room administrator to be added back.

Need Further Assistance?

If you can't find your invoice, have questions about a payment, or are still having trouble with your account, please contact our support team.

You can reach us in two ways:

• Use the support chat feature within the DealRoom platform.
• Email us directly at support@dealroom.net.

Our support team is here to help you get your account back up and running.

Relevant Articles:

• How do I delete, close, or reopen a room?
• How do I deactivate members from the People tab?
• I can't log in

Updated on: 13/08/2025