File/Document Issues

• The file path is too long when I download

  Fixing "The File Path is Too Long" Error on Windows If the file path is too long or you can’t open the download and are receiving an error message, this is an error with Windows. By default, Windows uses a path length limitation (MAXPATH) of 256 characters: Naming Files, Paths, and Namespaces. If you select Download All and choose the option to auto truncate the file names that should solve it. If not, please try opening the download closer to the root file. You can also use a servicePopular

• I can’t open my download from DealRoom

  If you are using Windows, by default, it uses a path length limitation (MAXPATH) of 256 characters: Naming Files, Paths, and Namespaces. When you bulk download, you can select the the Truncate long titles option and this will auto-shorten the file path during the download so Windows will be able to open the .zip file of the download. Additionally, Admins can see which files have aSome readers

• I can't upload a file or document

  Issues Uploading Files or Documents Encountering difficulties while uploading files or documents? Here's a step-by-step troubleshooting guide to help you resolve the issue: Source of Upload: Ensure you're uploading files directly from a local drive on your computer, rather than from a shared drive. File Security: Confirm that the documents you're attempting to upload are neither password protected nor encrypted. Such security measures can sometimes hinder the upload process.Few readers

Permission Issues

• I can't download a file or document. Why is it being converted to a PDF?

  Issues Downloading Files or Documents The ability to download documents is controlled by the permission settings set for the group you are in by the Administrator of your room. If you are an Administrator, please see this article on how to set permissions to allow groups to download. If you are not an admin, please contact the admin of your room to request download permissions. Their contact information can be foundPopular

• I can't view a file, folder, or request

  Troubleshooting Issues Viewing Files, Folders, and Requests If you're experiencing difficulties viewing files, folders, or requests, please refer to the following troubleshooting steps: Issue 1: Unable to View a File in the Data Room There may be a couple reasons why you are unable to view a file: Encryption: If the file is encrypted, it cannot be viewed in the vieFew readers

• Why is an excel document being converted to PDF when I download it?

  File or Document Conversion to PDF If you are downloading a document and it's converted to a PDF with a watermark, that's because your admin has set Download with a Watermark permissions for your group for that document. To download the document in its native format, please contact your Admin and ask for Download Original permission for that document. If you need any further assistancFew readers

Data Loss & Recovery

• I accidentally deleted a document or request. Can it be restored?

  onAll deleted documents or requests will go to the trash on the lower left side of each of their respected pages. Nothing is permanently deleted until it is deleted from the trash. In this article, we'll cover: How to Restore Deleted Worklists and Requests How to Restore or Permanently Delete Documents How to Restore Deleted Requests If you are an Admin, yoSome readers

Usage Limits & Errors

• I received an over usage message

  Understanding Over Usage Messages in DealRoom In DealRoom, you may encounter various warning messages designed to keep you informed about critical account limits. Two of these messages include: Data Overage Warning BI Viewer or BI Editor Overage Warning Data Overage Warning Your subscription or plan allocates a specific amount of data storage measured in gigabytes (GB). This allocation should be detailed in your contract. If you're uncertain about your data allocation, please conFew readers

Access & Login Issues

• The person I invited did not receive their invitation

  We'll cover what to do if a person you invited to your room did not receive their invitation in their email inbox. Next, you can follow these steps: From the room’s interface, navigate to the Permissions tab at the top. You can search for the member by entering their name or email address in the search bar at the top right. Next to theiSome readers

• I can't log in

  Troubleshooting Login Issues If you're experiencing difficulties logging in to your DealRoom account, we understand how frustrating that can be. We're here to help! Here are some solutions to common login problems: Reset Password (3-solution-1-resent password) Resend Invite Resend Authenticator Codes SSO Login Solution 1: Reset Password If you have forgotten your passwordFew readers

• What do I do if I can't receive my authentication code to log in?

  How to Resolve Not Receiving Your Two-Factor Authentication Code DealRoom offers two-factor authentication (2FA) as an added security measure to protect your account during login. For detailed setup instructions, please refer to this article: How do I set up two-factor authentication? Two-factor authentication (2FA) is an identity and access management security method that requires twFew readers